Do you deliver to my area?
If you live in the UK, then YES! But some areas have a slightly longer delivery time such as the Scottish Highlands, Islands of Scotland and the Scilly Isles for example.
How long will it take to receive my order?
If you place an order before 1pm, we aim to dispatch it the same day, if not, it will be dispatched the following business day. Once dispatched, orders will take 24-48 hours to reach you, unless you live in remote areas of the UK, as set out above.
Do I have to be home to receive my delivery?
Ideally yes, but if nobody is home, the delivery company will leave a card or email you to let you know they have failed to deliver with instructions on how to rearrange, or the address of the local depot to collect it from.
Are shipping charges included?
I have changed my mind – can I cancel my order?
You can cancel the order at any time up to 14 days after your order is delivered to you (provided you haven’t opened the individual packaging). To do this please contact us by email at email@example.com. If your order has already been dispatched, then you will need to either refuse or return the goods. If you have already received the goods and change your mind you will be responsible for postage costs to return.
What if there is a problem with my order?
If there’s a problem with your order, please email us at firstname.lastname@example.org and we help you.
What happens once I’ve placed an order?
Once we have confirmed that your order is in stock and your payment has been processed, we will send you an email to confirm that we have accepted your order. You will receive a further email once it has been dispatched. Then sit back and wait for a box of deliciousness to arrive at your door.
How do I use a discount code?
Lucky you! At the payment section of the checkout you can enter it in the discount code box to receive your promotion.
Do any of your products contain nuts or sesame seeds?
None of the KETTLE® Chips range contains nuts or sesame seeds and we do not handle these in our factory.
How do I know your snacks are suitable for my dietary requirements?
You can find dietary information for all our chips on this site. Plus, each bag of KETTLE® Chips clearly states whether they are suitable for vegans, vegetarians, coeliac and kosher diets, as well as providing any allergy advice – you’ll find all the information on the back of packs, just below the ingredients list.
Are you going to bring back any old seasonings?
You never know! Any returning seasonings will appear in the Shop Our Chips section, which shows all our currently available seasonings.
Why is there air in my pack?
To ensure that KETTLE® Chips reach you in good condition, we use air to cushion the product in transit. This doesn’t mean you’re getting any less chips – the weight displayed on the packet refers only to the weight of actual potato chips in the bag.
How to I manage or cancel my subscription?
In order to manage your subscription, simply open the 'Account' page, then click the link under 'Need help accessing your subscriptions?'. From here, you'll be asked to enter your email you used to set up the subscription, and after submitting you should recieve an email confirming access. You'll only have to follow this process once, after which you'll be able to log in to your account as normal and make any changes to (or cancel) your subscription there. If you need any help with subscription management, please contact us.