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Customer enquiries:

Got a question not already covered below in our FAQs? Or a specific comment or bit of feedback? Contact us using the form below and we’ll get back to you. Alternatively you can call us on 0800 616 996.

Or write to us at: Kettle Foods Ltd, Barnard Road, Bowthorpe, Norwich, Norfolk, NR5 9JP, UK. Upon receiving, we will send a response by post within 24 hours.

If you have an international enquiry, please see the KETTLE® Chips International site. See the KETTLE® Chips retailers’ site for trade enquiries.

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Frequently Asked Questions

If you’ve got a question about KETTLE® Chips not covered here, please fill in our contact form or call us on 0800 616996 and we’ll soon get back to you.

Why do you say ‘No added MSG’?

Many manufacturers add MSG to artificially enhance the flavour of their snacks; Kettle Foods do not.

Do any of your products contain nuts or sesame seeds?

None of the KETTLE® Chips range contains nuts or sesame seeds and we do not handle these in our factory.

How do I know your snacks are suitable for my dietary requirements?

You can find dietary information for all our chips on this site. Plus, each bag of KETTLE® Chips clearly states whether they are suitable for vegans, vegetarians, coeliacs and kosher diets, as well as providing any allergy advice – you’ll find all the information on the back of packs, just below the ingredients list.

Are you going to bring back any old seasonings?

You never know! Any returning seasonings will appear in our Chips section, which shows all our currently available seasonings.

Why is there air in my pack?

To ensure that KETTLE® Chips reach you in good condition, we use air to cushion the product in transit. This doesn’t mean you’re getting any less chips – the weight displayed on the packet refers only to the weight of actual potato chips in the bag.

Where can I buy my favourite seasonings?

Take a look at our product pages, where stockists are listed.  If you’re still having trouble tracking some down, give us a call on 0800 616996 or use the contact form on this page – our customer care team will be able to help!

Who owns Kettle Foods Ltd?

Kettle Foods Ltd is owned by Valeo Foods Group.