Terms and Conditions for the KETTLE® Khoo Academy Competition 2024 on Instagram, Facebook, X & Email – 3 September 2024

 Eligibility

1. The KETTLE® Khoo Academy Competition 2024 (“the Competition”) is open to all residents of the United Kingdom aged 18 or over only (proof of ID may be required) and excludes employees and their families of Kettle Food Ltd (“Kettle Foods” “we” “us”), its agents, affiliated companies or anyone else professionally connected with the Competition.

The Competition

2. The Competition opens at 00:01 hours on 3 September 2024 on closes at 23:59 hours on 27 September 2024. 
3. Email address, internet access, and either an Instagram, Facebook or X account is required to enter. Main prize winners must have a UK bank account and access to Microsoft Teams and Google Meet via the internet.
4. These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including but not limited to advertising or Competition materials.

 

Entry Instructions

5. Entry is via either Instagram, Facebook or X, and email. To be in with a chance of winning either a main prize or a runner-up prize, entrants must:

i) share a post and tag @kettlechipsuk on Instagram, @KETTLEChipsUK on Facebook or @KETTLEChipsUK on X (depending on the platform they use to enter the Competition) and (a) explain why they would like to win the main prize (details of the main prize are set out in clause 16) and (b) tell us what gourmet seasoning they would create as a new KETTLE® Chips seasoning; and

ii) email a summary of their current cooking experience (including any qualifications already received) and a link to their social media post referred to in clause 5 i) above to: apply@kettlekhooacademy.com.

 Any entries that are offensive, inappropriate or unlawful will be automatically disqualified and hidden from public view. 

 

6. Entries received via any other means, including for example via the Instagram, Facebook or X direct message systems, are not valid.
7. Only one entry per person will be accepted. Entrants found to be using multiple Instagram, Facebook, X or email accounts to enter the Competition will be ineligible. For the avoidance of doubt, entrants can enter the Competition (using 1 email address) and share a post on either Instagram, Facebook or X but not more than one of them.
8. It is the responsibility of each entrant to provide correct, up-to-date details when entering the Competition and on any prize acceptance.  Kettle Foods cannot be held responsible for any winners failing to supply accurate information which affects their acceptance and/or delivery of their relevant prize.

 

Prizes

9. There will be a total of 5 main prize winners and 20 runner-up prize winners who will be chosen from all entries correctly submitted in accordance with clause 5 after the Competition closes by a panel of 4 judges (“the Judges”) comprising of: 

i) Rachel Khoo; 
ii) Michael Inpong from the Kettle Foods Marketing Team; 
ii) Rachel Nevin  from Rachel Nevin Communications Services Limited (company no. 14172787) whose registered address is 8 Rainbird Close, Wembley, HA0 1FU; 

and the following independent judge: 

iv) Mex Ibrahim from Women in the Food Industry C.I.C (company no. 11943358) whose registered address is 61 London Road, Maidstone, ME16 8TX.

In the event of a tie, Mex Ibrahim shall have the casting vote. 

 

Selection of Winners

10. The main prize winners will be selected by the Judges from those entrants who are judged to have submitted the most interesting, creative and compelling entries, specifically the entries which exhibit:

i) the most interesting, creative and compelling explanation for why they should win the main prize;
ii) the most interesting, creative and compelling suggestion for a gourmet KETTLE® Chips seasoning; and
iii) the most compelling (in the sense of relevant and promising) cooking experience.  

The Judges will assess each of the criteria (set out in this clause 10) and each shall carry equal weighting in the Judges assessment of the entries for the main prize.

  1. The runner-up prize winners will be selected by the Judges from those entrants who are judged to have submitted the most creative seasoning idea for a new gourmet flavour of KETTLE® Chips.

 

  1. Only 1 prize per person. If any element of either the main prizes or runner-up prizes is unavailable, we reserve the right to substitute it with a similar prize of equal or greater value.

 

  1. All Competition prizes are not for resale nor are they redeemable in whole or in part for cash nor are they refundable.

 

  1. All prize winners will be contacted via the email address used to submit their entry in accordance with clause 5 ii) on or before 30 September 2024 at 17:00 hours to inform them that they have won a prize and they will be asked to email Kettle Foods providing their full name, postal address and contact telephone number. The main prize winners will also be asked to provide details of their UK bank details including: account number, sort code & name on the account for the purposes of making a payment from the bursary fund (see clauses 17 to 22 inclusive). In the event that:
i) a main prize winner does not respond with their full details within 7 days, their prize will be forfeited and an alternative winner will be selected from the runners-up in accordance with the selection criteria set out in clause 10; 
ii) a runner-up does not respond with their full details within 7 days or it is necessary to select another runner-up in accordance with clause 14 i), such runner/s-up will be selected from all remaining Competition entries in accordance with the selection criteria set out in clause 11. 

 

  1. All prize winners may be asked to take part in publicity accompanying or resulting from this Competition. 

Main Prize Winners

16.Each of the 5 main prize winners will receive the following:

i) access to an online mentoring programme. All sessions will be open to all the main prize winners to attend (and are not personal or 1:2:1 sessions) and will take place remotely via Microsoft Teams or Google Meet as follows:

    • on a date between 1 & 30 November 2024, a one (1) hour session with Rachel Khoo who will provide her personal insight and advice on a potential direction to follow to get the most out of a career in the food and catering industry;
    • on a date between 21 October 2024 and 31 March 2025 five (5) sessions of 1 hour each comprising of marketing skills training from the KETTLE® brand marketing team including advice in relation to brand positioning, identifying your audience and sales;
    • on a date between 21 October 2024 and 31 March 2025 three (3) sessions of 1 hour each with Marketing Agency, Rachel Nevin Communications Services Limited including how to pitch to media, the power of collaborations and social media skills concentrating on how to build a brand identity;

the exact dates of each of the mentoring sessions set out in this clause above will be communicated to the main prize winners in advance giving reasonable notice. If a main prize winner cannot attend any of the mentoring sessions, no replacement session will be offered; and 

ii) access a bursary fund up to a maximum sum of £4000 (see clauses 17 to 22 inclusive including how entrants can claim from the bursary fund for Qualifying Costs) between 21 October 2024 and 31 March 2025 (“the Bursary Period”).  

  1. Bursary fund purpose & use – subject to clauses 18 to 22 inclusive, to assist the main prize winners by way of partial or full reimbursement of costs incurred by them during the Bursary Period in relation to furthering their career in the catering industry which shall be limited  to: culinary education/chef school fees, culinary training programmes fees, expenses relating to travel or childcare costs incurred when attending a training programme or interview relating to the food industry, cooking/kitchen equipment needed for training purposes or required by a main prize winner to further their career in the food industry, approved by Kettle Foods in accordance with clause 19 (“Qualifying Cost”).  

 

  1. How the bursary fund works – subject to clause 16 ii), to apply for payment from the bursary fund, a main prize winner must before incurring a cost, send an email from the email address used to enter the Competition in accordance with clause 5 ii) to Kettle Foods at apply@kettlekhooacademy.com setting out full and precise details of the relevant cost(s) together with the following information in relation to each cost:
  • why payment from the bursary fund is sought;
  • the name & address of the third-party supplier (if applicable);
  • the amount requested in pounds sterling; & the relevant third-party supplier quote(s), order confirmation(s), estimate(s), fee planner(s) or invoice(s). 

The steps set out above in this clause 18 must be repeated for each application for payment from the bursary fund.

 

  1. For each application correctly submitted in accordance with clause 18, Kettle Foods shall determine, in its sole discretion acting reasonably, whether a cost is a Qualifying Cost and reply to relevant email from the main prize winner within 7 business days of receipt setting out either:
  2. i) that the cost is accepted as a Qualifying Cost and state the amount that will be paid from the bursary fund towards the Qualifying Cost. For the avoidance of doubt, the amount paid towards the Qualifying Cost is in Kettle Foods absolute discretion and may not be equal to the full amount of a Qualifying Cost incurred by a main prize winner.; or

iii) that the cost is not accepted as a Qualifying Cost and therefore no payment will be made in respect of the cost from the bursary fund.

If a cost is accepted as a Qualifying Cost in accordance with clause 19 i), the main prize winner must provide Kette Foods with an invoice for the Qualifying Cost (if it has not been previously sent) within 7 days of receipt. Kettle Foods will then pay the proportion of the Qualifying Cost agreed in accordance with clause 19 i). Such payment will be made directly to a main prize winner within 14 days of receipt of the relevant invoice via BACS to the bank account submitted in accordance with clause 14 only. 

 

  1. Bursary fund limitations - after the end of the Bursary Period, any balance left from the total bursary fund that has not been pre-approved under clause 18 will be lost and will not paid to the main prize winners.

 

  1. Any Qualifying Costs incurred in excess of £4000 during the Bursary Period will be the main prize winner’s own responsibility and not that of Kettle Foods.

 

  1. If a main prize winner withdraws from the mentoring programme/KETTLE® Khoo Academy during the Bursary Period they will not:
  2. i) have to repay any bursary fund payments made prior to the date of their withdrawal;
  3. ii) receive any further bursary fund payments after the date of their withdrawal even if the Qualifying Cost was incurred prior to their withdrawal (unless a payment in respect of the cost has already been approved in accordance with clause 19 i).  

  

Runner Up Prize Winners

  1. Each of the runner-up prize winners will receive a copy of the My Little Paris Kitchen book written and signed by Rachel Khoo which shall be dispatched by courier (a signature may be required on delivery) and will arrive on or before 28 October 2024.  

 

Intellectual Property Rights

24. By participating in this Competition, each entrant declares in relation to the gourmet seasoning idea submitted in accordance with clause 5 i) that:

i) they are the creator of it;
ii) they own any rights in or to it;
iii) it does not infringe and/or misappropriate any rights of third parties; 
iv) Kettle Foods is entitled to use the seasoning idea in any products (although it shall not be obliged to do so); 
v) the entrant shall not be entitled to any compensation, recognition or similar in the event that Kettle Foods uses the seasoning idea of any products and each entrant waives all moral rights absolutely; 
vi) they hereby assign or, to the extent necessary or desirable, agrees to assign all intellectual property rights that may subsist at the time of entry and in the future in the gourmet seasoning idea to Kettle Foods for nominal consideration of £1. 

 

General

  1. Other than for liability for loss, death or personal injury occurring from the negligence of Kettle Foods, so far as is permitted by law, Kettle Foods and its associated agencies hereby excludes all liability for loss, damage, costs and expenses whether direct or indirect, howsoever caused in connection with the Competition, the fulfilment of the prizes and/or the use of the prizes.
  2. All personal data relating to entrants will be used solely for the administration of the Competition and for no other purpose in accordance with the UK data protection legislation including but not limited to the Data Protection Act 2018 and the UK General Data Protection Regulation and will not be disclosed to a third party (other than to our selected partners who are assisting with the administration of the Competition) without the individuals’ prior consent. Entrant’s personal data will be handled in accordance with Kettle Foods’s Privacy Policy, see below. The Third Parties assisting with the administration of this Competition are: Rachel Khoo, Rachel Nevin Communications Services Limited and Women in the Food Industry C.I.C. You can request access to your personal data, or have any inaccuracies rectified, by writing to ‘the KETTLE® Khoo Academy Competition 2024,’ Kettle Foods Ltd, 38 Barnard Road, Bowthorpe, Norwich, Norfolk NR5 9JP. By participating in the Competition, you agree to the use of your personal data as described here.
  1. This Competition/promotion is in no way sponsored, endorsed or administered by, or associated with Instagram, Facebook or X and you hereby release each of these platforms from any liability associated with the Promotion. 
  2. Kettle Foods reserves the right to verify all entries including but not limited to asking for proof of purchase and ID (passport, driving license or equivalent) and refuse to award a prize or withdraw a prize and/or refuse further participation in the Competition and disqualify the entrant where there are reasonable grounds to believe that there has been a breach of these Terms and Conditions or any instructions forming part of this Competition’s entry requirements or otherwise where an entrant has gained unfair advantage in participating in the Competition or won using fraudulent means. Kettle Foods will be the final arbiter in any decisions and these will be final and binding. No correspondence will be entered into.
  3. Kettle Foods reserves the right to disqualify incorrect, incomplete, altered or illegible entries. No responsibility will be taken for entries lost, damaged, delayed or undelivered or any failure of the internet or of any kind that may prevent any entrant from entering the Competition. Proof of sending will not be accepted as proof of delivery.
  4. In the event of circumstances outside of the reasonable control of Kettle Foods, or otherwise where fraud, abuse and/or an error (human or computer) affects or could affect the proper operation of this Competition or the awarding of any prizes, and only where circumstances make this unavoidable, Kettle Foods reserves the right to cancel, modify or suspend the Competition or these Terms and Conditions at any stage.  

If any act, omission, event or circumstance occurs which is beyond the reasonable control of Kettle Foods and which prevents Kettle Foods from complying with these terms and conditions (including but not limited to global or regional health crises, weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, epidemic, pandemic, famine, plague or other natural calamities and acts of God), Kettle Foods will not be liable for any failure to perform or delay in performing its obligations but will always endeavour to minimalize the effect to entrants in order to avoid undue disappointment.  

  1. Junk filters and/or IT difficulties may affect email delivery or receipt or participation in this Competition.  Kettle Foods accepts no responsibility for this. Kettle Foods has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. Kettle Foods will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a participant’s entry to the Competition.

32.If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

33.Details of winners’ surnames and counties of residence will be available for three months after the close of the Competition by writing to the KETTLE® Khoo Academy Competition 2024,’ Kettle Foods Ltd, 38 Barnard Road, Bowthorpe, Norwich, Norfolk NR5 9JP. Kettle Foods reserves the right to refuse such requests. Winners of the Competition have the right to object to the publication of their surname when contacting Kettle Foods to accept their prize in accordance with the provisions of these Terms and Conditions.  In such circumstances, only the county of the winners will be available on request. For the avoidance of doubt, Kettle Foods is still obliged to provide the winners full names, counties and details of each winning entry to the Advertising Standards Agency (“ASA”) if requested by the ASA. 

34.These Terms and Conditions shall be governed by the law of the relevant country for each entrant, and entrants submit to the exclusive jurisdiction of the courts of the relevant country they reside in. 

  1. Promoter: Kettle Foods Ltd, 38 Barnard Road, Bowthorpe, Norwich NR5 9JP.

 

  1. Terms and conditions of this Competition are correct as of 30 August 2024.

 

Kettle Foods Ltd’s Privacy Notice

The Competition is promoted by Kettle Foods Ltd which is part of a group of companies who trade under the name Valeo Snackfoods (“Kettle Foods,” “we,” “us,” or “our”).  At Kettle Foods, we are committed to protecting your privacy in accordance with this Privacy Notice (“this Notice”) and in compliance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any other applicable data protection law or regulation (“Data Protection Law”).  We take the issue of security of your personal information very seriously.

This Notice together with the Competition Terms & Conditions explains when and why we collect personal information about people who enter the Competition, how we use it, the conditions under which we may disclose it to others and how we keep it secure.  Personal information is any information about you from which you can be identified (such as your name or your email address).

Our details

We are Kettle Foods Ltd (company number 2238320) a leading manufacturer of premium hand cooked potato chips and snacks in the UK. Our registered office address is at 38 Barnard Road, Bowthorpe, Norwich, Norfolk NR5 9JP, UK.  We are the data controller for the purposes of Data Protection Laws, in respect of your personal information collected and used through you entering the Competition.  We dictate the purpose for which your personal information is used and how we use your personal information.  See “Questions or complaints” section below for more information on how to contact us.  

As described in the section below entitled “How is your personal information shared?”, we may share your personal information with other organisations, such as other entities in the Kettle Foods Family, that may receive and process your personal information as a controller in their own right.  By “Kettle Foods Family”, we mean the companies within the same group as Kettle Foods Ltd.

What personal information do we gather from you and how is it collected?

We gather personal information from you such as your first/last name that you provide voluntarily when you enter the Competition. If proof of identity is required, we may also request a copy of your passport or driver’s licence. The postal address, email address and telephone number of all winning entrants may also be requested for the purposes of the administration of this Competition and to send out the Competition prize.  The personal information of Competition entrants provided to us may also be gathered for any other purpose for which an entrant has consented.    

If you provide us with personal information about another person e.g. their name, photograph or any other personal information that could identify them, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Notice.

How is your personal information used and on what legal bases?

Our main aim in gathering your personal information is to provide you with a customised service. In particular, your personal information may be used by us, our employees and service providers and disclosed to third parties for the following purposes. For each of these purposes, we have set out the legal basis on which we use your personal information.  

Purpose

Legal Basis

To provide you with the services we offer (including any Competitions or competitions).

This is in our legitimate interest (i.e., the provision of the services to you), and depending on the circumstances, to perform a contract between you and us.

To communicate with you and other individuals and to carry out your requests and respond to your communications.

This is in our legitimate interest (i.e., the provision and support of social media pages).

To carry out our obligations arising from any contracts entered into between you and us.

This is to perform a contract between you and us.

To comply with any legal or regulatory obligations 

This is in our legitimate interests (i.e., protection of our business, employees and customers) and for compliance with legal obligations to which we are subject.

We may also use aggregate personal information and statistics for the purposes of monitoring our social media pages in order to help us develop the pages and our services. These statistics will not include any data that can be used to identify any individual.

How is your personal information shared?

We do not share personal information with third parties unless certain safeguards and contractual arrangements are in place.  We may share personal information within the Kettle Foods Family and certain selected companies.  The Kettle Foods Family will process your personal information in accordance with this Notice and all applicable Data Protection Law.

The selected companies are those that provide technical assistance and perform other functions to support our marketing activities or a Competitional partner who may be supplying an element of the Competition prize. Our third-party service providers include our IT service providers and marketing agencies.  In some cases, third party providers will be acting as a data controller of your information and in such circumstances, we advise you to read their Privacy Notice.  If any of our third-party service providers shares your information with us, we will use it in accordance with this Notice.

All selected companies may have access to personal information if needed to perform such functions but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our competition entrants. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, rent, transfer or disclose personal information we have collected from you to third parties outside the Kettle Foods Family.

Transferring your information outside of the UK

Whilst we do not anticipate transferring your personal data outside of the UK, due to the global nature of our business, as part of the services offered to you through our competitions, the information which you provide to us may be transferred to countries outside the UK (such a country is called a “third country”).  Data Protection Law imposes restrictions on the transfer of personal information outside of the UK but such transfers can be made if the country to which we may transfer the data has an adequate level of protection for your rights, there are appropriate safeguards or a contract is in place allowing the transfer to take place or the transfer is necessary for reasons set out in the Data Protection Laws.

Some countries may not have similar Data Protection Laws to the UK. If we transfer your information outside of the UK in this way, we will take reasonable steps and implement measures to ensure that appropriate security safeguards are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Notice and in accordance with the Data Protection Law.  These measures generally include either transferring personal information to countries that have been deemed to provide an adequate level of protection for personal information by the UK or from September 2022, transferring personal information to a country where the recipient has agreed to the UK’s International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s new Standard Contractual Clauses and any other appropriate safeguards.  In addition, a Data Transfer Risk Assessment (“TRA”) or Data Protection Impact Assessment incorporating a TRA may be carried out.

Data breach

The UK Data Protection Law requires us as Data Controller of your personal information to notify the applicable regulator (and in certain instances you) of a personal data breach which we will do as appropriate.  

Children

Our social media pages are designed and intended for use by people aged 18 and over.  You must be 18 in order to “Like” our pages.  Please do not attempt to do so if you are under 18.  Although we are not responsible for determining the age of our user, we reserve the right to check an individual’s age and deny access to any of our competitions, prizes, samples or other content to anyone under 18.  We will delete any personal information which has been inadvertently collected from anyone under 18 as soon as possible after we are aware of it. 

Protection of your personal information and retention

We keep your personal information confidential.  We use appropriate technical, physical, legal and organisational measures, which comply with Data Protection Laws to keep personal information secure.  For example, all outgoing and incoming email is scanned for viruses.

We will retain your personal information for as long as is necessary for purposes for which it was collected. The precise period will depend on the reason why it was collected; for competitions it will be retained until the competition has been administered (unless you have consented otherwise) or as long as the law requires whichever is the later.  Once the retention period for each situation has expired, we will take all reasonable steps to destroy or erase from our systems all personal data that we no longer require in accordance with all our applicable record retention schedules and policies.

Your rights

You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise those rights using the contact details below.  

Summary of your rights

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.  

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to erasure of your personal information: 

You have the right to ask that your personal information be deleted in certain circumstances.  For example (i) where your personal information is no longer necessary in relation to the purposes for which it was collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances.  For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to object to the use of your personal information

You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party); and (ii) if you object to the use of your personal information for direct marketing purposes.

Right to data portability

You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means.

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

Right to complain to the relevant data protection authority

You have the right to complain to the UK data protection authority where you think we have not used your personal information in accordance with Data Protection Law.  Please see the Questions or Complaints section below for contact details of the Information Commissioner’s Office (“ICO”).

 

Changes to our privacy Notice

We keep this Notice under regular review and reserve the right to make changes at any time to take account of changes in our business, legal requirements, and the manner in which we process personal information. Any changes we make to this Notice will be posted on our social media pages.  The updated Notice will take effect as soon as it has been updated or otherwise communicated to you. This Notice was last updated in May 2023.

Questions or complaints: 

If you have any questions, concerns, comments or complaints about this Notice and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact our Data Protection Officer on privacy@valeosnackfoods.com or telephone +44 (0)1603 744788. 

You can also contact the ICO on helpline telephone number 0303 123 1113 or to call in Welsh 0330 414 6421; live chat via the ICO’s website at www.ico.org.uk (the helpline and live chat options are available Monday to Friday 9 a.m. to 5 p.m. (excluding bank holidays)) ; post: Wycliffe House, Water Lane, Winslow, Cheshire SK9 5AF; or any other means of contact detailed on the ICO’s website (address above). Our ICO ID number is: Z5832152.